Cleaning Service Review Reply Examples

Linda, thank you so much for being a loyal client! Consistency is something we pride ourselves on at [Company Name] — we know how important it is to have a team you trust in your home. Maria and Jorge will be thrilled to hear this feedback. Our regular house cleaning service is designed to catch all those details that add up over time. We're so glad you notice the difference. Here's to another great year together!

Mike, we appreciate the detailed feedback. We're glad the kitchen and bathroom deep cleaning met your expectations — those are usually the hardest-working rooms before a big holiday! You're right that the upstairs bedrooms should have gotten the same level of attention, especially the blinds. We've noted this for your team so it won't happen again. At [Company Name], our deep cleaning service is meant to cover every surface, and we'll make sure that standard is met top to bottom next time. Hope Thanksgiving was wonderful!

Priya, I'm truly sorry to hear this. A move-out cleaning needs to be thorough enough to pass a landlord's inspection, and we clearly fell short on yours. Missing the oven interior, shower grout, and fridge shelves are significant oversights that shouldn't happen with our move-out cleaning service. I'd like to discuss reimbursing you for the portion of the deposit you lost — please reach out to us at [phone] or [email]. We've also reinforced our move-out cleaning checklist with the team to prevent this going forward. You deserved much better from [Company Name].

Sarah, this made our whole team smile! Homes with kids and pets are our specialty at [Company Name] — we know how quickly things can get chaotic, and we love the challenge. Those little touches like folding the throws are just part of how we make sure you walk into a home that feels truly refreshed. Your family (furry members included!) is a joy to work for. Thank you for trusting us with your weekly cleaning service!

Robert, I'm deeply sorry. A no-show with no advance notice is unacceptable, especially when you had guests coming. There is no excuse for the scheduling breakdown that happened, and I completely understand your decision to look elsewhere. We've since implemented a confirmation system that sends reminders 24 hours before each appointment to prevent this from ever happening again. If you'd ever consider giving [Company Name] another chance, I'd personally oversee your service. Regardless, I wish you well and sincerely apologize for the inconvenience.